Tarot Fellow currently accepts MasterCard, Visa, Discover, American Express, and PayPal payments (from a PayPal account, or PayPal Credit).
Back Order Policy
Stock counts are synced often, but there is a window where stock quantities and actual in-stock units differ. When any item is put on backorder we will attempt to contact the customer to either: 1. ship it out to the customer as soon as it comes in at no additional cost, 2. hold the whole order until the backordered item comes in, or 3. cancel and refund the backordered item. If we are unable to contact you in 24 hours, we will execute Option 1 unless the value of the merchandise is under $5.00. In this case we will cancel and refund the missing item from the order.
Contact us with the Order number. We need to know if the item checked off on the invoice/packing slip. If damaged, we will respond to your request and will ask for a picture.
RMA # and return shipping information will be provided upon request. Purchaser is responsible for return shipping. No merchandise will be accepted or replacements issued without prior approval to return such merchandise.
Tarot Fellow accepts returned items that are in resaleable condition purchased less than 30 days ago. Oils that have been transferred into plastic containers are NOT considered to be in resalable condition. Discontinued items are not credited.
Refused orders that are returned will be charged return shipping plus a $2 fee.
We are not responsible for stolen packages! If you would like us to require signature for delivery, please indicate so in the order notes.
Tarot Fellow ships via the US postal service, FedEx and UPS. Exact methods will vary based upon the availability of these services and what is offered to your location. Shipping charges are a flat five dollar rate to US and CANADA orders, and a flat 24.99 for international shipping.
Most orders will be shipped within 48 business hours (Please note that COVID has interrupted our distribution network, and delays of up to 7 days are possible), if items are available, and you are unable to make changes to an order once it has been packaged. Orders cannot be canceled once they have been shipped. You may however refuse the package, and upon its return receipt we will credit you for the merchandise. Shipping fees and any return shipping costs will still apply.
An additional $16.00 charge will be applied for change of address, or location change after order ships (per box).
In the event a product is listed at an incorrect price or with incorrect information due to typographical error, error in pricing, product information received from our suppliers, etc., please let us know so we can correct them.
Prices are subject to change without notice. The prices listed on our website will be the most accurate and up to date. Be sure to keep an eye on the “New Items” category of our website, as we constantly bring in new items to replace those we have discontinued.
International Orders and Regional Laws
It is the responsibility of the purchaser to understand and answer for all fees and charges required by Customs and Duty regarding packages ordered and shipped internationally. FedEx and UPS have their own brokerage fees that we have no control over. These fees are billed in addition to any duty and tax.
All items sold and distributed by Tarot Fellow are legal for sale and distribution. However, it is the responsibility of all customers to understand local, regional, and national laws pertaining to the items they purchase, and purchasers are solely responsible for packages lost or destroyed, or any legal action resulting from the purchase of the items that are illegal in their particular country or region.